Shipping Policy

Shipping Service

Tiane-culture Team takes great pride in providing exceptional customer service.

Our shipping policy is simple- we select the most secure, fastest service based on your location upon order. That helps us keep costs down for you and for us. we offer free shipping service on our website.

Shipping Methods & Shipping Time

Standard Shipping (15-30 working days)

Expedited Shipping (3-7 working days)

ESTIMATED INTERNATIONAL DELIVERY TIMEFRAMES

Below are a few estimated delivery timeframes for a few international destinations:

INTERNATIONAL SHIPPING DESTINATION DELIVERY ESTIMATE

North America 10-15 working days

United Kingdom 7-15 working days

Australia 12-25 working days

China[Hong kong,Macao,Taiwan] 3-7 working days

South Asia 10-20 working days

Other International Destinations 10-25 working days

Orders do not ship until they have been fully processed which can take 2-5 working days. Please take order processing time into consideration before placing your order.

Please kindly note that the estimated shipping period might be affected by various circumstances, like force majeure events. You can refer to Shipping Delay item for more information about reasons due to delay.

Shipping Restrictions Currently, we can deliver items to the following countries or regions：

Europe: France; Netherlands; Spain; Italy; United Kingdom; Germany; Ireland; Czech Republic; Belgium; Portugal; Poland; Hungary; Finland; Denmark; Croatia; Greece; Slovenia; Sweden; Lithuania; Latvia; Estonia; Luxembourg; Slovakia; Austria;

Asia: Japan; Korea; Singapore; Thailand; Malaysia; Indonesia; Philippines; Vietnam; China Hong Kong; China Macao; China Taiwan (please kindly leave shipping address in Chinese)

Oceania: Australia; New Zealand;

The countries or regions above-mentioned might be changed from time to time and we will keep you updated by modifying these Shipping Restrictions.

Shipping Delay Shipping might be delayed due to Abnormal Weather, Flight Delays, any emergency of shipment place & delivery destination, and other force majeure factors, or any other circumstances that can not be fully controlled by POP MART .

FAQ

What shipping options are available?

We provide standard shipping and Expedited Shipping. The warehouse will choose the proper shipping method based on the parcel weight, destination region of the related order.

If I choose standard shipping, how long will it take?

Standard shipping takes around 15-45 working days, if no delay occurs.

Can I see how much shipping will cost before I confirm my order?

When you add items to the cart, the system will calculate the shipping fees automatically. You will see the shipping fees directly on the check out page.

Should I pay for the tax fees?

Different regions have different tax principles, the specific information is subject to the page display.

When will my order be shipped out?

Confirmed orders usually process within 7 working days to be shipped out. Once your order is ready to ship, you'll receive the notification information through email.

Contact us

Contact us at meego-support@tiane-culture.com for more information.